Contact ARROWHEAD
CORPORATE
701 B. Street Suite 2100
San Diego, CA 92101
TOL 800.669.1889
TEL 619.881.8600
FAX 619.881.8694
MARKETING OPERATIONS
TOL 800.669.1889 x8733
TEL 619.881.8733
FAX 619.881.8744
E-MAIL MarketingInfo@ArrowheadGrp.com
HOURS OF OPERATION
MON. - FRI. 8:00 AM - 5:00 PM PST
ARROWHEAD EXCHANGE TECH SUPPORT
TOL 800.333.5553 x6844
FAX 760.710.6850
E-MAIL TechSupport@ArrowheadGrp.com
HOURS OF OPERATION
MON. - FRI. 6:00 AM - 5:00 PM PST
COMMERCIAL PROGRAM - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
ACCOUNTING & CUSTOMER SERVICE
TOL 866.401.2111
SUBMISSIONS
Upload your new submissions online at ArrowheadExchange.comor E-mail submissions to Commercial@Arrowheadgrp.com
POLICY LOSS RUN REQUESTS
Program Carrier: Lincoln General Insurance Company
(Policy prefixes 631, 632, 633, 634, 635, 638 & 381)
Claim Administration: Lincoln General Insurance Company
TOL 800.876.3350
EMAIL LossRun@lincolngeneral.com
(Policy Prefix LAB)
Claim Administration: American Claims Management
EMAIL acmlossrunrequests@acmclaims.com
Program Carrier: Scottsdale Insurance Company
(Policy prefixes AWS)
Claims Administrator: Scottsdale Insurance Company
Address: P.O. Box 4110, Scottsdale, AZ 85261
TOL 800.423.7676
FAX 480.483.6752
EMAIL sicreportaloss@scottsdaleins.com
Program Carrier: SPARTA Insurance Company
(Policy prefixes 014AU)
Please note: American Claims Management, Inc. will be handling the claims for policies effective 3/1/10 and after. Gallagher Bassett will handle claims for policies effective prior to 3/1/10.
Claim Administration: Gallagher Bassett
E-MAIL Commercial@Arrowheadgrp.com
TOL 888.255.8103
FAX 800.748.6159
Claim Administration: American Claims Management, Inc.
E-mail info@acmclaims.com
TOL 888.799.2919
FAX 877.895.1440
PAYMENTS
Mail Payments to
Attn: Commercial Division Payments
701 B Street, Suite 2100
San Diego, CA 92101
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Executive Management
Ron Casner
TEL 866.401.2111 x7163
EMAIL RCasner@Arrowheadgrp.com
Underwriting Management
Lou Seligman
TEL 866.401.2111 x7160
EMAIL LSeligman@Arrowheadgrp.com
Par Williams
TEL 866.401.2111 x7166
EMAIL PWilliams@Arrowheadgrp.com
MARKETING
Luie Rodriguez
TEL 866.401.2111 x6294
CEL 714.342.6856
EMAIL LRodriguez@Arrowheadgrp.com
MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956
PUBLIC TRANSPORTATION - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TEL 800.903.5489
FAX 619.881.8512
e-mail PubTransmail@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Tel 800.903.5489 x2233
SUBMISSIONS
Fax to: 619.881.8512E-mail PubTransmail@ArrowheadGrp.com
POLICY LOSS RUN REQUESTS
(Prefixes LINS, LIHS, LIAZ, LICO, LIFL)
Robert Robles
E-Mail Robertr@KnightCompany.com
PAYMENTS
Mail Payments to:
Attn: Public Transportation Payments
701 B Street, Suite 2100
San Diego, CA 92101
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Tol 800.903.5489 x2233
MARKETING
Chuck Barnes
Vice President, Public Transportation
Tol 800.903.5489 x7161
COMMERCIAL PROGRAM - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Billing
Tol 866.401.2111
Customer Service
Tol 866.401.2111
SUBMISSIONS
FAX 800.566.7650E-mail Commercial@Arrowheadgrp.com
POLICY LOSS RUN REQUESTS
Program Carrier: Lincoln General Insurance Company
(Policy prefixes 384, 632, 633, 634, 635, 636, 637)
Claim Administration: Lincoln General Claims Dept
Address: PO Box 3608, York, PA 17402-0628
TOL 800.876.3350
EMAIL LossRun@lincolngeneral.com
Program Carrier: Scottsdale Insurance Company
(Policy prefixes AWS)
Claims Administrator: Scottsdale Insurance Company
Address: P.O. Box 4110, Scottsdale, AZ 85261
TOL 800.423.7676
FAX 480.483.6752
EMAIL sicreportaloss@scottsdaleins.com
PAYMENTS
Mail Payments to:
Attn: Commercial Division Payments
701 B Street, Suite 2100
San Diego, CA 92101
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Tol 866.401.2111
MARKETING
Tol 800.669.1889 x8733
WORKERS' COMPENSATION - CONTACTS
OFFICE LOCATION
2365 Northside Drive, Suite 450
San Diego, CA 92108
(Not a Payment Address - Please see our Payment section for instructions)
MAIN CONTACT
Tol 866.401.2111
Tel 619.325.2300
Fax 866.650.2747
E-Mail WCMarketing@ArrowheadGrp.com
Loss Run Requests lrr@ArrowheadGrp.com
SUBMISSIONS
Upload your new submissions online at ArrowheadExchange.comor
E-mail submissions to WCSubmissions@Arrowheadgrp.com
BILLING & CUSTOMER SERVICE
Tol 866.401.2111
Hours of operation:
8am to 5pm PST
PAYMENTS
Policyholder online and fax-by-check payments are available for the following carriers:
- Delos Insurance Company
- Everest National Insurance Company
- Lincoln General Insurance Company
- Nova Casualty Insurance Company
- PMA Insurance Group
- Praetorian Insurance Company
- Redland Insurance Company
- SPARTA Insurance Company
- Zurich Group of Insurance Companies (Monthly reporting policies only)
Online and fax payment services are not available for Travelers, Redwood Fire & Casualty policies or Zurich policies on installment.
Pay Online at ArrowheadExchange.com
Pay by Check Authorization Form
UNDERWRITING
Tol 866.401.2111
E-mail Submissions To WCSubmissions@ArrowheadGrp.com
Please add your Producer Code to the subject line.
MARKETING
Jay Monteforte
LA and Central California Marketing Representative
Tel 619.325.2305
Bethany Lane
Southern California Marketing Representative
Tel 619.325.2324
Liana Montez
Northern California Marketing Representative
Tel 619.325.2325
PERSONAL AUTO - CONTACTS
OFFICE LOCATION
2548 Campbell Place
Carlsbad, CA 92009
MAIN CONTACT
TOL 800.333.5553
FAX 800.405.2014
BILLING & CUSTOMER SERVICE
Policy Info
Tol 800.333.5553 Option 3
Automated policy information
Tol 800.447.1889
PAYMENTS
Mail Payments to
Attn: Arrowhead Personal Auto Payments
P.O. Box 9064
Carlsbad, CA 92018-9064
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Tol 800.333.5553
MARKETING
Tol 800.669.1889 x8733
PERSONAL MOTORCYCLE - CONTACTS
OFFICE LOCATION
2548 Campbell Place
Carlsbad, CA 92009
MAIN CONTACT
TOL 800.333.5553
FAX 800.405.2014
BILLING & CUSTOMER SERVICE
Policy Info
TOL 800.333.5553 Option 4
Automated policy information
TOL 800.447.1889
PAYMENTS
Mail Payments to:
Attn: Arrowhead Motorcycle Payments
P.O. Box 9064
Carlsbad, CA 92018-9064
Online Payments
www.ArrowheadExchage.com
UNDERWRITING
TOL 800.333.5553
MARKETING
TOL 800.669.1889 x8733
PERSONAL PROPERTY & UMBRELLA - CONTACTS
OFFICE LOCATION
2548 Campbell Place
Carlsbad, CA 92009
MAIN CONTACT
TOL 800.905.7550
FAX 760.710.6655
BILLING & CUSTOMER SERVICE
Policy Info
800.905.7550
Digital Photo E-Mail Submissions
PropertyPhotos@ArrowheadGrp.com
(Not for Personal Umbrella Submissions)
PAYMENTS
Mail Payments to:
Arrowhead Personal Property Payments
P.O. Box 9061
Carlsbad, CA 92018-9061
Online Payments
www.ArrowheadExchange.com
(Not for Personal Umbrella Submissions)
UNDERWRITING
TOL 800.905.7550
MARKETING
TOL 800.669.1889 x8733
RESIDENTIAL EARTHQUAKE - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 877.233.9722
FAX 619.881.8456
BILLING & CUSTOMER SERVICE
TOL 877.233.9722
Claim Contact
To see claims contact information for Residential Earthquake, please visit our Claims Contact page.
PAYMENTS
Mail Payments to:
Attn: Arrowhead Res EQ Payments
P.O. Box 9062
Carlsbad, CA 92018-9062
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
TOL 877.233.9722
MARKETING
Tol 800.669.1889 x8733
ARCHITECTS & ENGINEERS LIABILITY - CONTACTS
OFFICE LOCATION
99 Pacific Street, Suite 155F
Monterey, CA 93940
MAIN CONTACT
Tol: 800.887.7811
Tel: 831.333.9840
Fax: 831.333.9847
E-mail: ADI@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Tol: 800.887.7811
PAYMENTS
Tol: 800.887.7811
UNDERWRITING
Larry Moonan, Co-President
TEL 831.333.9840 x105
Cathy Santiago, Senior Program Underwriter
TEL 831.333.9840 x103
MARKETING
Jack Doran, Co-President
TEL 831.333.9840 x104
COMMERCIAL EARTHQUAKE - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
Tel 619.881.8560
Fax 619.881.8550
BILLING & CUSTOMER SERVICE
Tel 619.881.8562
PAYMENTS
Tel 619.881.8562
UNDERWRITING
Tel 619.881.8562
MARKETING
Tel 619.881.8562
CONDO ASSOCIATION PACKAGE - CONTACTS
OFFICE LOCATION
140 South Lake Ave., Suite 302
Pasadena, CA 91101
MAIN CONTACT
TOL 626.844.2464
FAX 626.844.2460
BILLING & CUSTOMER SERVICE
TOL 626.844.2464
PAYMENTS
TOL 626.844.2464
UNDERWRITING
TOL 626.844.2464
MARKETING
TOL 626.844.2464
GENERAL CONTRACTORS LIABILITY & WRAP UPS - CONTACTS
OFFICE LOCATION
140 South Lake Ave., Suite 302
Pasadena, CA 91101
MAIN CONTACT
TOL 626.844.2464
FAX 626.844.2460
BILLING & CUSTOMER SERVICE
TOL 626.844.2464
PAYMENTS
TOL 626.844.2464
UNDERWRITING
TOL 626.844.2464
MARKETING
TOL 626.844.2464
PROFESSIONAL LIABILITY - CONTACTS
OFFICE LOCATION
400 Kelby St
11th Floor
Fort Lee, NJ 07024
MAIN CONTACT
TEL 201.944.7000
FAX 201.944.0058
BILLING & CUSTOMER SERVICE
TEL 201.944.7000
PAYMENTS
TEL 201.944.7000
UNDERWRITING
Ed Velasquez
President
Tel 201.944.7000 X2
Charles Antwine
Executive Vice President
Tel 201.944.7000 x4
Arun Chanana
Executive Vice President
Tel 201.944.7000 x3
Rachel Schulman
Underwriting Assistant
Tel 201.944.7000 X1
MARKETING
Ed Velasquez
President
Tel 201.944.7000 X2
Insurance Agents E&O - CONTACTS
OFFICE LOCATION
400 Kelby St
11th Floor
Fort Lee, NJ 07024
MAIN CONTACT
TEL 201.944.7000
FAX 201.944.0058
BILLING & CUSTOMER SERVICE
TEL 201.944.7000
PAYMENTS
TEL 201.944.7000
UNDERWRITING
Ed Velasquez
President
TEL 201.944.7000 X2
Charles Antwine
Executive Vice President
TEL 201.944.7000 x4
Arun Chanana
Executive Vice President
TEL 201.944.7000 x3
Rachel Schulman
Underwriting Assistant
TEL 201.944.7000 X1
MARKETING
Ed Velasquez
President
TEL 201.944.7000 X2
| Commercial Division | Personal Division | Specialty Division |
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