Find Products by State

Contact

Arrowhead Rental Programs Contact

ARROWHEAD RENTAL PROGRAMS - CONTACTS

OFFICE LOCATION

6900 College Blvd. Suite 1000
Overland Park, KS 66211


TEL 844.284.6079
EMAIL Marketinginfo@arrowheadgrp.com 

 


Core Commercial Contact

CORE COMMERCIAL - CONTACTS

OFFICE LOCATION

One General Drive Building 100 Suite 150
Sun Prairie, WI 53596


BILLING & CUSTOMER SERVICE

TOL 866.401.2111 6738
EMAIL AHCoreService@Arrowheadgrp.com
HOURS Monday - Friday 7 a.m. - 5 p.m. PST


ENDORSEMENTS

Endorsements, Cancelations and Reinstatement requests should be sent to CoreAmendments@ArrowheadGrp.com


LOSS RUNS

Loss run requests should be sent to Lossruns@ArrowheadGrp.com
Please include policy number, insured name and effective dates for the loss runs.


UNDERWRITING

Click here for directory


SUBMISSIONS

Advantage BOP
Rate, quote and bind your accounts at ArrowheadExchange.com.

Advantage Package
Submissions should be sent to CoreNewBusiness@ArrowheadGrp.com



PAYMENTS

Pay online at ArrowheadExchange.com by referencing the statement number on your invoice.

Payments are accepted over the phone, call 844-719-5170.

Mailed payments can be sent to:

Payments originating in AZ or NY:
PO BOX 9063
Carlsbad, CA 92018

All other payments:
PO BOX 9000
Carlsbad, CA 92018

MARKETING

Vivian Carballo-Brown
Business Development Leader
TEL 312.519.8484
EMAIL VCarballo@ArrowheadGrp.com

Rich Dern
Business Development Leader
TEL 414.377.3660
EMAIL RDern@ArrowheadGrp.com

Brett Barnsley
Business Development Leader
TEL 509.591.5109
EMAIL BBarnsley@ArrowheadGrp.com

Webinar Training - Learn about the features and resources at your fingertips and the online quoting and binding process by joining a free webinar. Email MarketingInfo@ArrowheadGrp.com for future training dates.


TECHNICAL SUPPORT

TOL 800.333.5553 x6844
EMAIL TechSupport@ArrowheadGrp.com
HOURS Monday - Friday 6 a.m. - 5 p.m. PST


CLAIMS

Claims Reporting Program Carrier: General Casualty Company of Wisconsin and Regent Insurance Company (Parent Company QBE)
QBE North America

PO BOX 975
Sun Prairie, WI 53590
Claims Service Center: 1-844 QBE CLAIMS (1-844-723-2524)
New losses can be emailed to: NewLossQBE@us.qbe.com

Contact

LIBRIS - CONTACTS

OFFICE LOCATION

8000 E. Maplewood Ave., Suite 350
Greenwood Village, CO 80111


MAIN CONTACT

TEL 888.694.8585
EMAIL LIBRIS@ArrowheadGrp.com
FAX 888.221.0051

NEW BUSINESS

Whitney Balaun
Business Development Specialist
TEL 303.834.4539
EMAIL WBalaun@ArrowheadGrp.com

UNDERWRITING & CUSTOMER SERVICE

Judi Yacovazzi
Production Underwriter
TEL 303.834.4538
EMAIL JYacovazzi@ArrowheadGrp.com

Mortgage Brokers E and O Contact

MORTGAGE BROKERS E&O - CONTACTS

OFFICE LOCATION

537 West 600 South, Ste 300
Salt Lake City, UT 84101

MAIN CONTACT

Nick DeSon, President
714.939.7350

UNDERWRITING & CUSTOMER SERVICE

Julie Johns, Senior Underwriter
801.521.4412

 

Construction Package

CONSTRUCTION PACKAGE - CONTACTS


MAIN CONTACT

PLEASE NOTE THIS PRODUCT IS NO LONGER AVAILABLE. IF YOU HAVE A QUESTION, PLEASE CONTACT OUR COMMERCIAL TEAM AT THE INFO PROVIDED BELOW:

TOL 866.401.2111
FAX 800.566.7650


CLAIM CONTACTS/POLICY LOSS RUN REQUESTS

Program Carrier: SPARTA Insurance Company

Claim Administration: American Claims Management, Inc.
ADDRESS PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.799.2919
FAX 877.895.1440


Ambulance Contacts

AMBULANCE - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


ACCOUNTING & CUSTOMER SERVICE

TOL 866.401.2111


SUBMISSIONS

Submissions, endorsements and correspondence can be sent to: Ambulance@Arrowheadgrp.com

 


CLAIMS & LOSS CONTROL

Report a Claim

Claims Customer Care Center
TOL 800.987.3373
FAX 877.962.2567
EMAIL usz_carecenter@zurichna.com

Zurich
PO Box 4034, Schaumburg, IL 60168-4034

Loss Control / Risk Engineering
Mark Vereen
TEL 402.963.5323

UNDERWRITING

Par Williams - Sr. Underwriter Commercial Division
TEL 866.401.2111 x7166
EMAIL PWilliams@ArrowheadGrp.com


MARKETING

TOL 866.401.2111
EMAIL Commercial@ArrowheadGrp.com

Commercial Auto Contact

COMMERCIAL PROGRAM - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


ACCOUNTING & CUSTOMER SERVICE

TOL 866.401.2111


SUBMISSIONS

 


CLAIM CONTACTS/POLICY LOSS RUN REQUESTS

Program Carrier: Integon National Insurance Company

(Policy prefix 12, 13 & 14)
Claim Administration: National General Insurance
ADDRESS PO Box 1623, Winston-Salem, NC 27102
TOL 888.215.7456
CLAIM SUBMISSION EMAIL InternetLosses@NGIC.com
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com 

Program Carrier: SPARTA Insurance Company

(Policy prefixes 014AU, 010CP)
Claim Administration: American Claims Management, Inc. (policies effective 3.1.10 and after)
ADDRESS PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.799.2919
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.Com

Claim Administration: Gallagher Bassett (policies effective 2.28.10 and prior)
TOL 888.255.8103
FAX 800.748.6159
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.Com

Program Carrier: Lincoln General Insurance Company

(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING EMAIL 1streport@pro-global.com

Program Carrier: State and County Mutual

(Policy prefixes LAB)
Claim Administration: American Claims Management
ADDRESS P.O. Box 9060, Carlsbad, CA 92018-9060
LOSS RUN REQUESTS EMAIL ACMLossRunRequests@ACMclaims.com

PAYMENTS

Mail Payments to
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018

Online Payments
www.ArrowheadExchange.com



UNDERWRITING

TOL 866.401.2111


MARKETING

California

Todd Drake
TEL 800.333.5553 x6911
EMAIL TDrake@ArrowheadGrp.com

 

Georgia

Brad Bennett
TEL 678.353.2441
EMAIL BBennett@ArrowheadGrp.com

 

Texas

Thad English
TEL 678.353.2433
EMAIL tenglish@ArrowheadGrp.com

 

MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956

Marine Contact

Marine - CONTACTS

OFFICE LOCATION

P.O. BOX 9070
Carlsbad, CA 92018-9070


MAIN CONTACT

TOL 800.221.3884
FAX 877.248.7545


BILLING & CUSTOMER SERVICE

Yacht and Boat Underwriting
Tol 800.221.3884 Option 1

Commercial Marine Underwriting
Tol 800.221.3884 Option 2

Accounting
Tol 800.221.3884 Option 3


PAYMENTS

Mail Payments to
P.O. BOX 9070
Carlsbad, CA 92018-9070

UNDERWRITING

Diane Kaufman
TEL 760.710.6611
EMAIL DKaufman@ArrowheadGrp.com

Melvin Gonzalez
TEL 760.710.6612
EMAIL MGonzalez@ArrowheadGrp.com

Leah Koontz
TEL 760.710.6613
EMAIL LKoontz@ArrowheadGrp.com

Nichole Vann
TEL 800.333.5553 x6614
EMAILNVann@ArrowheadGrp.com


MARKETING

Todd Drake
TEL 800.333.5553 x6911
EMAIL TDrake@ArrowheadGrp.com

Construction Contact

COMMERCIAL PROGRAM - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


BILLING & CUSTOMER SERVICE

Billing
Tol 866.401.2111

Customer Service
Tol 866.401.2111


SUBMISSIONS

FAX 800.566.7650
Email Commercial@ArrowheadGrp.com

 


CLAIM CONTACTS/POLICY LOSS RUN REQUESTS

Program Carrier: Starr Indemnity & Liability Company

(Policy prefixes SIACGL and SIACML)
Claims Administrator: American Claims Management
TOL 800.799.2919
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com

Program Carrier: Scottsdale Insurance Company

(Policy prefixes AWS, XBS, CPS)
Claims Administrator: Scottsdale Insurance Company
ADDRESS P.O. Box 4110, Scottsdale, AZ 85261
TOL 800.423.7675
FAX 480.483.6752
CLAIM REPORTING EMAIL SICReportALoss@ScottsdaleIns.com
LOSS RUN REQUESTS EMAIL LRR@ArrowheadGrp.com

Program Carrier: Chartis Insurance Company

(Policy prefixes BE, EBU)
Claims Administrator: Chartis Claims, Inc.
Excess Casualty Claims Department
ADDRESS 175 Water Street, New York, NY 10038
TOL 877.244.3100
LOSS RUN REQUESTS EMAIL LRR@ArrowheadGrp.com

Program Carrier: Lincoln General Insurance Company

(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING EMAIL 1stReport@LincolnGeneral.com

PAYMENTS

Mail Payments to:

Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018

Online Payments
www.ArrowheadExchange.com


UNDERWRITING

Tol 866.401.2111


MARKETING

Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com

MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956

Workers' Compensation Contact

WORKERS' COMPENSATION - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101
(Not a Payment Address - Please see our Payment section for instructions)


SUBMISSIONS

Online submissions receive preferential reservation of market. Submit new business and renewal accounts online via www.ArrowheadExchange.com

Email your multi-state exposures to: WCSubmissions@ArrowheadGrp.com. Please be sure to include your producer code and effective date in the subject line.

Submission Requirements: Complete Acord 130, Supplemental application, and 3-4 years currently valued loss runs.

BILLING & CUSTOMER SERVICE

Tol 866.401.2111 x2212
EMAIL WCCustomerService@ArrowheadGrp.com
WEBSITE www.ArrowheadExchange.com (to obtain policy output, commission statements, transaction history, and additional servicing resources)

Hours of operation:
Monday-Friday
8am to 5pm PST

PAYMENTS

Check payments can be made online through ArrowheadExchange.com, by Fax (must include authorization form), or in the mail.

Payment Addresses:

Zurich policies outside of California:
Zurich North America
PO Box 4664, Carol Stream, IL 60197-4664

All other policies:
Attn: Commercial Accounting
Arrowhead General Insurance Agency, Inc.
P.O. Box 9007, Carlsbad, CA 92018-9007

Visa and Mastercard are accepted over the phone by calling 866.401.2111 x2212. A customer service representative will disclose the fee associated with your payment.


MARKETING

Abigail Berard
Business Development Manager
Tel 619.325.2323

Michele Mayer
Northern California Territory Manager
Tel 916.462.5215

Bethany O'Reardon
Southern California Territory Manager
Tel 619.325.2324

Paul McIntosh
VP of Commercial Marketing
Tel 619.325.2322

Technical Support

Email TechSupport@ArrowheadGrp.com
TOL 800.333.5553 x6844

Personal Auto Contact

PERSONAL AUTO - CONTACTS

OFFICE LOCATION

California and Michigan

2548 Campbell Place
Carlsbad, CA 92009

Alabama, Georgia, South Carolina and Tennessee

925 Northpoint Parkway, Suite 440
Alpharetta, GA 30005


MAIN CONTACT

California and Michigan

Tol 800.333.5553
Fax 800.405.2014

Alabama, Georgia, South Carolina and Tennessee

Tel 678.353.2400
Tol 800.545.7742
Fax 678.353.2440


BILLING & CUSTOMER SERVICE

California and Michigan

Policy Info
Tol 800.333.5553 Option 3
Email PersonalAuto@ArrowheadGrp.com 

Alabama, Georgia, South Carolina and Tennessee

Tol 800.545.7742 Option 2
Email custserv@arrowheadgrp.com 

PAYMENTS

Mail Payments to
Attn: Arrowhead Personal Auto Payments
P.O. Box 1620
Alpharetta ,GA. 30009 -1620

Pay by Phone
Tol 800.545.7742 Option 2


UNDERWRITING

California and Michigan

Tol 800.333.5553

Alabama, Georgia, South Carolina and Tennessee

Tol 800.545.7742 x2


MARKETING

California/ Michigan

Todd Drake
TEL 800.333.5553 x6911
EMAIL TDrake@ArrowheadGrp.com 

 

Georgia / Alabama

Thad English
TEL 770.331.9954
EMAIL TEnglish@ArrowheadGrp.com 

 

Brad Bennett
TEL 404.909.2990
EMAIL BBennett@ArrowheadGrp.com

 

Personal Motorcycle Contact

PERSONAL MOTORCYCLE - CONTACTS

OFFICE LOCATION

2548 Campbell Place
Carlsbad, CA 92009


MAIN CONTACT

TOL 800.333.5553
FAX 800.405.2014


BILLING & CUSTOMER SERVICE

Policy Info
TOL 800.333.5553 Option 4

Automated policy information
TOL 800.447.1889

PAYMENTS

Mail Payments to:
Attn: Arrowhead Motorcycle Payments
P.O. Box 9064
Carlsbad, CA 92018-9064

Online Payments
www.ArrowheadExchange.com


UNDERWRITING

TOL 800.333.5553


MARKETING

TOL 800.669.1889 x8733

Personal Property Contact

PERSONAL PROPERTY & UMBRELLA - CONTACTS

OFFICE LOCATION

2548 Campbell Place
Carlsbad, CA 92009


MAIN CONTACT

TOL 800.905.7550
FAX 760.710.6655


BILLING & CUSTOMER SERVICE

Policy Info
800.905.7550

PAYMENTS

Mail Payments to:
Arrowhead Personal Property Payments
P.O. Box 9061
Carlsbad, CA 92018-9061

Online Payments
www.ArrowheadExchange.com
(Not for Personal Umbrella Submissions)


UNDERWRITING

TOL 800.905.7550


MARKETING

TOL 800.669.1889 x8733

Residential Earthquake Contact

RESIDENTIAL EARTHQUAKE - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 877.233.9722
FAX 619.881.8456
EMAIL ResEQ@ArrowheadGrp.com


BILLING & CUSTOMER SERVICE

TOL 877.233.9722


Claim Contact

To see claims contact information for Residential Earthquake, please visit our Claims Contact page.

PAYMENTS

Mail Payments to:

Attn: Arrowhead Res EQ Payments
P.O. Box 9062
Carlsbad, CA 92018-9062

Online Payments
www.ArrowheadExchange.com


UNDERWRITING

TOL 877.233.9722


MARKETING

Tol 800.669.1889 x8733

Architects and Engineers Liability Contact

ARCHITECTS & ENGINEERS LIABILITY - CONTACTS

MAIN CONTACT

Tol 800.887.7811
Tel: 831.333.9840


RISK MANAGEMENT

Steve Rowinski
Tel 760.330.1438
Email SRowinski@ArrowheadGrp.com


CLAIMS

Lee Gross
Tel 714.939.7384
Email LGross@LancerClaims.com

To report claims or circumstances:
Tol 800.821.0540
Email FirstReports@LancerClaims.com


UNDERWRITING

Tol: 800.887.7811
Email applications to ADIapplications@arrowheadgrp.com 

Contact for States: AK, CA, CO, HI, IL, MI, NM, NV, NE, OR, TX, UT, WA, WI, WY
Rhonda Navarrete
Tel 800.887.7811 x5108
Email RNavarrete@ArrowheadGrp.com

Contact for States: AL, CT, DE, DC, FL, GA, LA, MA, MD, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
Kathy Murch
Tel 310.457.6131
Email KMurch@ArrowheadGrp.com

Contact for States: AR, AZ, ID, IN, IA, KS, KY, MN, MS, MO, MT, ND, OK, SD
Nadine Owens
Tel 800.887.7811 x5111
Email NOwens@ArrowheadGrp.com

Excess Liability Contact

COMMERCIAL PROGRAM - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


ACCOUNTING & CUSTOMER SERVICE

TOL 866.401.2111


SUBMISSIONS

EMAIL Commercial@ArrowheadGrp.com
FAX 800.566.7650

PAYMENTS

Mail Payments to
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018

Online Payments
www.ArrowheadExchange.com



UNDERWRITING

Executive Management
Ron Casner
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com

Par Williams
TEL 866.401.2111 x7166
EMAIL PWilliams@ArrowheadGrp.com


MARKETING

Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com

MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956

Real Estate Agents E and O Contact

REAL ESTATE AGENTS E&O - CONTACTS

OFFICE LOCATION

537 West 600 South, Ste 300
Salt Lake City, UT 84101

MAIN CONTACT

Nick DeSon, President
714.939.7350

UNDERWRITING & CUSTOMER SERVICE

Julie Johns, Senior Underwriter
801.521.4412

 

Special Risk Contact

All Risk - Primary and Buffer - CONTACTS

Arrowhead Insurance Risk Managers, LLC

OFFICE LOCATION

925 Northpoint Parkway, Suite 440B
Alpharetta, GA 30005

GA License #174269


MAIN CONTACT

Niels Seebeck, SVP
NSeebeck@ArrowheadGrp.com
Tel 678.353.2570

Peter Hartog, Executive Underwriter
PHartog@ArrowheadGrp.com
Tel 678.353.2573

Kevin Croy, Underwriter
KCroy@ArrowheadGrp.com
Tel 678.353.2571

Mirza Fejzic, Sr. Underwriter
MFejzic@ArrowheadGrp.com
Tel 678.353.2575 

Adam Berger, AVP Production Underwriting
ABerger@ArrowheadGrp.com
Tel 415.489.2653

Difference In Conditions - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


BILLING & CUSTOMER SERVICE

Laurie Scavo, Senior Vice President
LScavo@ArrowheadGrp.com
Tel
619.881.8562


UNDERWRITING

Lew Defuria, President
LDefuria@ArrowheadGrp.com
Tel
619.881.8560

Mark Richardson, Executive Vice President
MRichardson@ArrowheadGrp.com
Tel
619.881.8570


Small Business - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


UNDERWRITING

Keith Richardson, Underwriter
KRichardson@ArrowheadGrp.com
Tel 619.881.8598

Traffic Control Contact

TRAFFIC CONTROL - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


BILLING & CUSTOMER SERVICE

Billing
Tol 866.401.2111

Customer Service
Tol 866.401.2111


SUBMISSIONS

FAX 800.566.7650
Email TrafficControl@ArrowheadGrp.com

 


CLAIM CONTACTS

Program Carrier: Western World Insurance Group

MAILING
Western World Insurance Group
Attn: Claims Department
400 Parson’s Pond Drive
Franklin Lakes, NJ 07417
EMAIL Reportaclaim@westernworld.com
TOL 888.847.8600
FAX 201.847.9500

PAYMENTS

Mail Payments to:

Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018

Online Payments
www.ArrowheadExchange.com


UNDERWRITING

Tol 866.401.2111


MARKETING

Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com

MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956

Select a line of business for contact information

CORPORATE

701 B. Street Suite 2100
San Diego, CA 92101

TOL 800.669.1889
TEL 619.881.8600
FAX 619.881.8694

MARKETING OPERATIONS

TOL 800.669.1889 x8733
TEL 619.881.8733
FAX 619.881.8744
E-MAIL MarketingInfo@ArrowheadGrp.com

HOURS OF OPERATION
MON. - FRI. 8:00 AM - 5:00 PM PST

ARROWHEAD EXCHANGE TECH SUPPORT

TOL 800.333.5553 x6844
FAX 760.710.6850
E-MAIL TechSupport@ArrowheadGrp.com

HOURS OF OPERATION
MON. - FRI. 6:00 AM - 5:00 PM PST