Contact
Construction Package
CONSTRUCTION PACKAGE - CONTACTS
OFFICE LOCATION
2365 Northside Dr., Suite 450
San Diego, CA 92108
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
ACCOUNTING & CUSTOMER SERVICE
TOL 866.401.2111
SUBMISSIONS
Email submissions to: Commercial@ArrowheadGrp.com
CLAIM CONTACTS/POLICY LOSS RUN REQUESTS
Program Carrier: SPARTA Insurance Company
Claim Administration: American Claims Management, Inc.
ADDRESS PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.799.2919
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
UNDERWRITING
Ron Casner - Executive Management
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com
Lou Seligman - Sr. Underwriter
TEL 866.401.2111 x7166
EMAIL LSeligman@Arrowheadgrp.com
MARKETING
Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com
MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
Contact Automotive Aftermarket
AUTOMOTIVE AFTERMARKET - CONTACTS
OFFICE LOCATION
7045 College Blvd, 4th Floor
Overland Park, KS 66211
MAIN CONTACT
Business Hours
Mon. - Thu. 7:00 AM – 7:00 PM
Fri. 7:00 AM – 6:00 PM
TOL 888.240.8803
Option 1: Certificates of insurance, auto identification cards, policy changes
Option 2: Report a claim, claims-related question
Option 3: Billing inquiries, payments
Option 4: Request a motor vehicle record
Option 5: Bond inquiries
Option 6: Request a loss history
FAX 877.835.1833
EMAIL AMServiceCenter@ArrowheadGrp.com
CLAIMS
Carrier Name: Zurich
For Claims information or to report a Claim, please contact:
Phone: 800-987-3373
Fax: 877-962-2567
Website: www.Zurichna.com/Automotive
Email contact: USZ_CareCenter@Zurichna.com
Marketing
Please note - our program is currently unavailable to independent producers. If you would like us to keep your contact information for future product distribution, please complete our producer questionnaire. We will contact you as the program becomes available.
Ambulance Contacts
AMBULANCE - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
ACCOUNTING & CUSTOMER SERVICE
TOL 866.401.2111
SUBMISSIONS
Submissions, endorsements and correspondence can be sent to: Ambulance@Arrowheadgrp.com
CLAIMS & LOSS CONTROL
Report a Claim
Claims Customer Care Center
TOL 800.987.3373
FAX 877.962.2567
EMAIL usz_carecenter@zurichna.com
Zurich
PO Box 4034, Schaumburg, IL 60168-4034
Loss Control / Risk Engineering
Mark Vereen
TEL 402.963.5323
UNDERWRITING
Ron Casner - Sr. Vice President Commercial Division
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com
Par Williams - Sr. Underwriter Commercial Division
TEL 866.401.2111 x7166
EMAIL PWilliams@ArrowheadGrp.com
Angelica Casana - Underwriter Commercial Division
TEL 866.401.2111 x2363
EMAIL ACasana@ArrowheadGrp.com
MARKETING
George Wilk - Sr. Vice President Marketing
TEL 619.325.2328
EMAIL GWilk@ArrowheadGrp.com
Commercial Auto Contact
COMMERCIAL PROGRAM - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
ACCOUNTING & CUSTOMER SERVICE
TOL 866.401.2111
SUBMISSIONS
Upload your new submissions online at ArrowheadExchange.comor E-mail submissions to Commercial@ArrowheadGrp.com
CLAIM CONTACTS/POLICY LOSS RUN REQUESTS
Program Carrier: Integon National Insurance Company
(Policy prefix 12)
Claim Administration: Integon National Insurance Company
ADDRESS PO Box 1623, Winston-Salem, NC 27102
TOL 888.215.7456
FAX 800.924.0273
REPORT A CLAIM ONLINE http://www.gmacinsurance.com/claims-center/report-claim.asp
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com
Program Carrier: SPARTA Insurance Company
(Policy prefixes 014AU, 010CP)
Claim Administration: American Claims Management, Inc. (policies effective 3.1.10 and after)
ADDRESS PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.799.2919
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.Com
Claim Administration: Gallagher Bassett (policies effective 2.28.10 and prior)
TOL 888.255.8103
FAX 800.748.6159
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.Com
Program Carrier: Lincoln General Insurance Company
(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING EMAIL 1stReport@LincolnGeneral.com
Program Carrier: State and County Mutual
(Policy prefixes LAB)
Claim Administration: American Claims Management
ADDRESS P.O. Box 9060, Carlsbad, CA 92018-9060
LOSS RUN REQUESTS EMAIL ACMLossRunRequests@ACMclaims.com
PAYMENTS
Mail Payments to
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Executive Management
Ron Casner
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com
Par Williams
TEL 866.401.2111 x7166
EMAIL PWilliams@ArrowheadGrp.com
MARKETING
Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com
MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956
Marine Contact
Marine - CONTACTS
OFFICE LOCATION
20280 Acacia Street, Suite 230
Newport Beach CA 92660
MAIN CONTACT
TOL 800.221.3884
FAX 949.955.7111
BILLING & CUSTOMER SERVICE
Yacht and Boat Underwriting
Tol 800.221.3884 Option 1
Commercial Marine Underwriting
Tol 800.221.3884 Option 2
Accounting
Tol 800.221.3884 Option 3
PAYMENTS
Mail Payments to
20280 Acacia Street, Suite 230
Newport Beach CA 92660
UNDERWRITING
Son Nguyen
TEL 949.955.7107
EMAIL SNguyen@ArrowheadGrp.com
Diane Carrillo
TEL 949.955.7102
EMAIL DCarrillo@ArrowheadGrp.com
Laura Murphy
TEL 949.955.7103
EMAIL LMurphy@ArrowheadGrp.com
Melvin Gonzalez
TEL 949.955.7104
EMAIL MGonzalez@ArrowheadGrp.com
Diana Hoefling
TEL 949.955.7108
EMAIL DHoefling@ArrowheadGrp.com
Leah Koontz
TEL 949.955.7105
LKoontz@ArrowheadGrp.com
MARKETING
Natalie Lara
TOL 800.333.5553 x8458
TEL 760.710.6600 x8458
EMAIL NLara@ArrowheadGrp.com
Construction Contact
COMMERCIAL PROGRAM - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Billing
Tol 866.401.2111
Customer Service
Tol 866.401.2111
SUBMISSIONS
FAX 800.566.7650Email Commercial@ArrowheadGrp.com
CLAIM CONTACTS/POLICY LOSS RUN REQUESTS
Program Carrier: Starr Indemnity & Liability Company
(Policy prefixes SIACGL and SIACML)
Claims Administrator: American Claims Management
TOL 800.799.2919
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com
Program Carrier: Scottsdale Insurance Company
(Policy prefixes AWS, XBS, CPS)
Claims Administrator: Scottsdale Insurance Company
ADDRESS P.O. Box 4110, Scottsdale, AZ 85261
TOL 800.423.7675
FAX 480.483.6752
CLAIM REPORTING EMAIL SICReportALoss@ScottsdaleIns.com
LOSS RUN REQUESTS EMAIL LRR@ArrowheadGrp.com
Program Carrier: Chartis Insurance Company
(Policy prefixes BE, EBU)
Claims Administrator: Chartis Claims, Inc.
Excess Casualty Claims Department
ADDRESS 175 Water Street, New York, NY 10038
TOL 877.244.3100
LOSS RUN REQUESTS EMAIL LRR@ArrowheadGrp.com
Program Carrier: Lincoln General Insurance Company
(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING EMAIL 1stReport@LincolnGeneral.com
PAYMENTS
Mail Payments to:
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Tol 866.401.2111
MARKETING
Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com
MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956
Workers' Compensation Contact
WORKERS' COMPENSATION - CONTACTS
OFFICE LOCATION
2365 Northside Drive, Suite 450
San Diego, CA 92108
(Not a Payment Address - Please see our Payment section for instructions)
MAIN CONTACT
Tol 866.401.2111
Tel 619.325.2300
Fax 866.650.2747
SUBMISSIONS
Online submissions receive preferential reservation of market.
Upload your new submissions online at ArrowheadExchange.com
or
E-mail submissions to WCSubmissions@Arrowheadgrp.com. Please be sure to include your producer code and effective date in the subject line.
NOTE: All CA submissions below $20,000 in manual premium must be entered online.
Quick Quote
Eligible accounts under $20,000 in written premium can now enjoy quotes in just minutes.
Danielle Parks
Northern CA Select Team Underwriter
TEL 619.325.2300 x2112
Tessie Cox
Southern CA Select Team Underwriter
TEL 619.325.2300 x2139
For Training:
Linda Kidder
Underwriting Manager Select Team
TEL 619.325.2300 x2311
BILLING & CUSTOMER SERVICE
Tol 866.401.2111
EMAIL WCCustomerService@ArrowheadGrp.com
WEBSITE www.ArrowheadExchange.com (for daily print, policy status, documents, and transaction summaries)
Hours of operation:
Monday-Friday
8am to 5pm PST
PAYMENTS
Online policyholder and check-by-fax payments are available for all policies except Travelers and out-of-state or multi-state policies.
Pay Online at ArrowheadExchange.com
Pay by Check Authorization Form
Workers' Compensation Payment Address
MARKETING
Bethany O'Reardon
Territory Marketing Manager
Tel 619.325.2324
Liana Montez
Territory Marketing Manager
Tel 619.325.2325
Matt Hetrick
Territory Marketing Manager
Tel 619.881.8459
Abigail Berard
Internal Marketing Representative
Tel 619.325.2323
Technical Support
Email TechSupport@ArrowheadGrp.com
TOL 800.333.5553 x6844
Personal Auto Contact
PERSONAL AUTO - CONTACTS
OFFICE LOCATION
California and Michigan
2548 Campbell Place
Carlsbad, CA 92009
Alabama, Georgia, South Carolina and Tennessee
925 Northpoint Parkway, Suite 440
Alpharetta, GA 30005
MAIN CONTACT
California and Michigan
Tol 800.333.5553
Fax 800.405.2014
Alabama, Georgia, South Carolina and Tennessee
Tel 678.942.2300
Tol 800.545.7742
Fax 678.942.2310
BILLING & CUSTOMER SERVICE
California and Michigan
Policy Info
Tol 800.333.5553 Option 3
Automated policy information
Tol 800.447.1889
Alabama, Georgia, South Carolina and Tennessee
Tel 678.942.2300 Option 2
Tol 800.545.7742 Option 2
PAYMENTS
California and Michigan
Mail Payments to
Attn: Arrowhead Personal Auto Payments
P.O. Box 9064
Carlsbad, CA 92018-9064
Alabama, Georgia, South Carolina and Tennessee
Mail Payments to
Attn: Arrowhead Personal Auto Payments
P.O. Box 1620
Alpharetta, GA 30009-1620
California and Michigan
Online Payments
www.ArrowheadExchange.com
Alabama, Georgia, South Carolina and Tennessee
Online Payments
www.EverestAutoInsurance.com
UNDERWRITING
California and Michigan
Tol 800.333.5553
Alabama, Georgia, South Carolina and Tennessee
Tol 800.545.7742 x2
MARKETING
California and Michigan
Tol 800.669.1889 x8733
Alabama, Georgia, South Carolina and Tennessee
Tol 800.545.7742 x5
Personal Motorcycle Contact
PERSONAL MOTORCYCLE - CONTACTS
OFFICE LOCATION
2548 Campbell Place
Carlsbad, CA 92009
MAIN CONTACT
TOL 800.333.5553
FAX 800.405.2014
BILLING & CUSTOMER SERVICE
Policy Info
TOL 800.333.5553 Option 4
Automated policy information
TOL 800.447.1889
PAYMENTS
Mail Payments to:
Attn: Arrowhead Motorcycle Payments
P.O. Box 9064
Carlsbad, CA 92018-9064
Online Payments
www.ArrowheadExchage.com
UNDERWRITING
TOL 800.333.5553
MARKETING
TOL 800.669.1889 x8733
Personal Property Contact
PERSONAL PROPERTY & UMBRELLA - CONTACTS
OFFICE LOCATION
2548 Campbell Place
Carlsbad, CA 92009
MAIN CONTACT
TOL 800.905.7550
FAX 760.710.6655
BILLING & CUSTOMER SERVICE
Policy Info
800.905.7550
Digital Photo E-Mail Submissions
PropertyPhotos@ArrowheadGrp.com
(Not for Personal Umbrella Submissions)
PAYMENTS
Mail Payments to:
Arrowhead Personal Property Payments
P.O. Box 9061
Carlsbad, CA 92018-9061
Online Payments
www.ArrowheadExchange.com
(Not for Personal Umbrella Submissions)
UNDERWRITING
TOL 800.905.7550
MARKETING
TOL 800.669.1889 x8733
Residential Earthquake Contact
RESIDENTIAL EARTHQUAKE - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 877.233.9722
FAX 619.881.8456
EMAIL ResEQ@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
TOL 877.233.9722
Claim Contact
To see claims contact information for Residential Earthquake, please visit our Claims Contact page.
PAYMENTS
Mail Payments to:
Attn: Arrowhead Res EQ Payments
P.O. Box 9062
Carlsbad, CA 92018-9062
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
TOL 877.233.9722
MARKETING
Tol 800.669.1889 x8733
Architects and Engineers Liability Contact
ARCHITECTS & ENGINEERS LIABILITY - CONTACTS
OFFICE LOCATION
99 Pacific Street, Suite 155F
Monterey, CA 93940
MAIN CONTACT
Tol: 800.887.7811
Tel: 831.333.9840
Fax: 831.333.9847
E-mail: ADI@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Tol: 800.887.7811
PAYMENTS
Tol: 800.887.7811
UNDERWRITING
Tol: 800.887.7811
MARKETING
Tol: 800.887.7811
E-mail: ADI@ArrowheadGrp.com
Excess Liability Contact
COMMERCIAL PROGRAM - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
ACCOUNTING & CUSTOMER SERVICE
TOL 866.401.2111
SUBMISSIONS
EMAIL Commercial@ArrowheadGrp.comFAX 800.566.7650
PAYMENTS
Mail Payments to
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Executive Management
Ron Casner
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com
Par Williams
TEL 866.401.2111 x7166
EMAIL PWilliams@ArrowheadGrp.com
MARKETING
Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com
MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956
Real Estate Agents E and O Contact
REAL ESTATE AGENTS E&O - CONTACTS
OFFICE LOCATION
MAIN CONTACT
537 W. 600 South, Ste. 300, Salt Lake City, UT 84101
CA License # 0E50735
UNDERWRITING & CUSTOMER SERVICE
Tel 801.521.4412
Fax 801.521.4413
Pete Savas, President Real Estate E&O Program
pete@realtorseando.com
Mac Armstrong Arrowhead President & COO
MArmstrong@ArrowheadGrp.com | 619.881.8614
MARKETING
Don Dyson, VP Marketing Real Estate E&O Program
don@realtorseando.com
Special Risk Contact
Special Risk - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
Tel 619.881.8560
Fax 619.881.8550
BILLING & CUSTOMER SERVICE
Tel 619.881.8562
PAYMENTS
Tel 619.881.8562
UNDERWRITING
Tel 619.881.8562
MARKETING
Tel 619.881.8562
Traffic Control Contact
TRAFFIC CONTROL - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Billing
Tol 866.401.2111
Customer Service
Tol 866.401.2111
SUBMISSIONS
FAX 800.566.7650E-mail Commercial@ArrowheadGrp.com
CLAIM CONTACTS
Program Carrier: Western World Insurance Group
MAILING
Western World Insurance Group
Attn: Claims Department
400 Parson’s Pond Drive
Franklin Lakes, NJ 07417
EMAIL Reportaclaim@westernworld.com
FAX 201.847.9500
PAYMENTS
Mail Payments to:
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Tol 866.401.2111
MARKETING
Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com
MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956
Select a line of business for contact information
CORPORATE
701 B. Street Suite 2100
San Diego, CA 92101
TOL 800.669.1889
TEL 619.881.8600
FAX 619.881.8694
MARKETING OPERATIONS
TOL 800.669.1889 x8733
TEL 619.881.8733
FAX 619.881.8744
E-MAIL MarketingInfo@ArrowheadGrp.com
HOURS OF OPERATION
MON. - FRI. 8:00 AM - 5:00 PM PST
MARKETING REPRESENTATIVES
ARROWHEAD EXCHANGE TECH SUPPORT
TOL 800.333.5553 x6844
FAX 760.710.6850
E-MAIL TechSupport@ArrowheadGrp.com
HOURS OF OPERATION
MON. - FRI. 6:00 AM - 5:00 PM PST
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